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Technical Support
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Hi Ruth, I'd be happy to assist you with configuring your Adagio system to handle the Value Added Tax but I would want to speak with you directly to make sure that I understand fully the specifics of your implementation. However, please understand
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Technical Support
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We're using Order Entry V8.1C, Inventory V8.1C, and Receivables V9.0A.
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Technical Support
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Setting up tax tables so that they work correctly for any combination of taxable/non-taxable (customers and items) requires a significant knowledge of Adagio. Your Adagio consultant would be familar with how to best setup taxes in Adagio for your cou
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Technical Support
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Forum Etiquette: Typing in all capitals IS THE EQUIVALENT TO SHOUTING. Please turn off your ‘Caps lock’ before typing. Thanks. Sometimes sorting out a tax schema that works in all cases requires significant knowledge of how your database is setup.
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Technical Support
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Which Adagio program are you referring to? OrderEntry? Receivables? Another? The application in use would determine the correct way to set this up. In OrderEntry, tax statuses are defined on the item level, not the category level. So each item would
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Technical Support
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Is the Vendor taxable? If not then no taxes will be generated, regardless of the Misc Charge tax status. You should check the Tax Table that is on the PO/Receipt and ensure that the tax rates have been properly assigned to your HST jurisdiction for t
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Technical Support
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I AM USING POA AND CANNOT GET THE TAXES TO CALCULATE ON THE MISC. CHARGES. I HAVE SET UP A SHIP CODE WITH TAX AS HST HOWEVER IT DOES NOT CALCULATE THE TAX WHEN I AM POSTING THE INVOICE. I ALWAYS HAVE TO MANUALLY ADD THE HST FOR THE MISC. CHARGE. HO
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Technical Support
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Hi Karen, Do you use QuickBooks Enterprise version or something else? The tools provided to us by Intuit are such that the 'Retrieve Classes as Departments' function only works reliably if QuickBooks is an Enterprise version. The following informat
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Technical Support
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I have a client with multiple locations. They write checks in QuickBooks that split expenses between the locations. I have found that when I import those transactions into Adagio, it does not record those muliple class transactions into the separat
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Technical Support
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We found that if you are running an older version of Internet Explorer, you may receive these messages. The solution is to upgrade your Internet Explorer to a more current version. Or perhaps use a different web browser if you don't want to update a
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Technical Support
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Hi all Our Island has just introduced value added tax. Some items are zero-rated and some with a percentage of 17%. Would I have to enter a tax status per item? or could I enter it by categories? Thanks for your help. Ruth
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Technical Support
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Hi Kate, The Canadian post office "prefers" no comma as well, but we believe it makes the address more readable, and it's not prohibited.
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Technical Support
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The US Post Office prefers City followed by 2 spaces with no comma, then the 2 letter state code, followed by 2 spaces, then the zip code. Commas and periods should not be used. http://www.usps.com/send/preparemailandpackages/labelsandaddressing/us
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Technical Support
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If it was a "Cash Invoice" type of check, where the record of the invoice is entered at the same time, and the distribution of the invoice was done to the Accounts Payables account rather than to an expense account, the result would be that
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General Inquiries Forum
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Thank you. That worked. I missed the part where you apply the adjustment to a specific invoice. I don't normally perform these tasks so it's trial and error.
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Technical Support
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Tanja: We could assist you with creating an import file by reading out the invoices and using formulas to create the necessary amounts to change.
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General Inquiries Forum
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Did you select the original invoice from the Adjusted Doc. field? Or, if you entered a credit note within an invoice batch, did you select the original document to be credited from the Original Invoice field? Doing either of these will match the cr
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General Inquiries Forum
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But how does it get removed from the aging list? I entered an adjustment against the balance of the invoice that won't be paid but both amounts are showing up on my aging report.
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General Inquiries Forum
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If an Invoice needs to be removed as if it was never posted, it could have a Credit Note or an Adjustment issued against it to reverse the GL entries and allow it to be cleared from the system. It cannot be 'deleted' in the sense that it could be hig
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Technical Support
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Perhaps the level of security in your internet browser is set high enough to prevent the downloads. To our awareness, this has not occurred to other users when downloading. You may want to get your Adagio consultant involved.
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General Inquiries Forum
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Thank you. The invoice can then be deleted in AP can't it? It's a duplicate invoice and should never have been entered. I also have another invoice which is going to be removed from the books as the balance will not be paid. I entered and adjustm
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General Inquiries Forum
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If you don't use BankRec, then you can do the same process in Adagio Payables. Open the Check Reconciliation function and look for the check in question. If it has a status of Outstanding, then you can choose to Reverse the check - this will generate
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General Inquiries Forum
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What if you don't use Bank Rec? How then do you reverse a cheque in AP that has been printed and the files already retrieved to GL? The cheque was issued in error. The original invoice should have been deleted and the entries reversed.
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Technical Support
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trying to download upgrades for a/p, g/l, invoices and rec and windows will not recognize the signature
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Technical Support
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Hi, Tanja, AP imports invoices and manual cheques not adjustments. The invoice import also enables you to import credit notes and debit notes which would be applied to the original invoice. The type of document being imported is indicated in the D
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