Support

Phone and Email Support

Softrak's award winning technical support team can help you out over the phone or by email, if you are on one of Softrak's paid plans.

Support and Upgrades Plans
Our Support and Upgrades plan gives you software upgrades and unlimited support for one year. Or, you can opt for Incident Support, where a technical support representative will work with you on one specific issue for a flat rate. The benefit of purchasing support is that you will get a more immediate, in-depth, and personal response than we can provide through our support forums.

If you wish to sign up for a Support and Upgrades plan, please contact our Customer Service Department:

Phone: (604) 736-3741
Email: customerservice@softrak.com

Online Support

There are two types of online support for Adagio users:

Softrak Technical Support Forum
Plus Community Forum

Softrak Technical Support Forum
Anyone registered on the forum can post in the General Inquiries Forum, but only those on a paid plan (either an Upgrades Plan or a Support and Upgrades Plan) can post on the Technical Support Forum. Our support team and Adagio Consultant Resellers monitor each of these forums and can generally answer your question within a single business day.

The General Inquiries Forum is for "pre-sales" questions (can Adagio do something?). Questions about how to do something can only be posted on the Technical Support Forum.


Plus Community Forum
In addition to Softrak's support forums, you may ask your question at PlusCommunity.com's forums. These forums are frequented by software dealers/consultants, software developers, and other users who may be able to offer peer-to-peer support, for Adagio as well as for third party products that work with Adagio. Softrak's technical support team usually monitors these forums as well, and responds to questions as time permits.