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Home > Support > Product Support Availability

To get support from Softrak, whether you are an end user, consultant or dealer, you must have installed the most recent revision for the version of the product you are using and the version must be a supported version. Please visit End User Service Packs to see the supported versions and the most recent revisions. (Note: The old term for Service Packs was PTFs.) To determine the version and revision of your installed Adagio product, start the product and select About from the Help menu. The revision is the eight digit number in parentheses after the version.

If an end user does not have the most recent revision for the version of the product, they should contact their dealer or consultant or ask Softrak Customer Service to recommend an authorized dealer or consultant. The dealer or consultant can provide a Service Pack (previously called PTF) for the most recent revision and ensure that there will not be any compatibility or other install issues. While the Service Pack is free from Softrak, the dealer may charge for their time and expertise. End users on a current Support&Upgrades plan for the product in question can contact Softrak Tech Support for assistance in installing the Service Pack.

Service Packs are available from Softrak only for products that have not been discontinued.

The following table shows, for each software module, the final date upon which Softrak will support the product, whether to an end user, dealer or consultant. Be sure to move to Adagio before the Final Support Date. After that date, it will not be possible to get support from Softrak, even by purchasing Incident Support, except that any existing Support&Upgrades Plans will be honored until their expiry date.

There is no limit to how long a Softrak product can be used after it has been licensed. Dealers, consultants, and end users can search the Softrak Discussion Forum or PlusCommunity for answers to their support questions regarding discontinued Softrak products.

Products:	Final Purchase Date:	Most Recent Version:	Final Support Date:
Adagio products:
All Adagio products, versions 6.8A and higher, are currently supported. To obtain the latest Service Pack for any Adagio module, visit our Service Packs Download page.
DOS and early Windows products: Softrak's DOS products are no longer supported.
Cashbook	Dec 31/04	6.5B (20010509)	Dec 31/05
DataCare	Dec 31/04	6.5A (20001128)	Dec 31/05
Fixed Assets	Dec 31/04	6.5A (20010330)	Dec 31/05
Quik Check for Windows	Sep 30/01	6.1B (20000215)	Dec 31/03
Quik History	Jun 30/04	6.5A (20000702)	Dec 31/04
Quik Invoice DOS	Dec 31/04	6.7A (20001122)	Dec 31/05
Quik Invoice for Windows	Sep 30/01	6.5A (20001011)	Dec 31/03
Quik Link	Sep 15/04	6.5A (20000415)	Sep 15/05
Quik Reports DOS	Dec 31/04	6.5A (20001213)	Dec 31/05
Quik Report for Windows	Apr30/02	6.2B (20011213)	Jun 30/04
RecXpress for Cashbook 6.5B	Dec 31/04	6.5B	Dec 31/05
Rentrak	Jul 31/02	6.5A (20001115)	Jun 30/04
Sales Analysis DOS	Dec 31/04	6.5A (20000704)	Dec 31/05
TBR DOS	Dec 31/02	6.6A (19981030)	Jun 30/04

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