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Home > Support > Technical Support Policies > Softrak Discussion Forums

As mentioned in the section above, the first place you should check for assistance is the web and Softrak's Discussion Forums. There are two forums: one for General Inquiries such as pre-sales questions (Can Adagio do ...?); the other for Technical Support -- specific technical questions. Any registered user can search the Technical Support Forum (or General Inquiries Forum). Often you'll find that your issue has already been posted and answered.

The forums are constantly monitored between 8:00am and 5:00pm Pacific Time on business days and answers are often posted in under an hour during that time. However, there is no guaranteed response time for forum postings. Off-hours monitoring of these forums is also done, but there is no certainty of a response outside of Softrak's normal business hours.

To post a question in the Technical Support Forum, your company must be enrolled in either an Upgrades Plan or a Support&Upgrades Plan from Softrak.

Access to Softrak's Technical Support Forum is a good reason to subscribe to an Upgrades Plan or Support&Upgrades Plan for your Adagio module.

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