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Home > Support > Technical Support Policies > Adagio Consultant Reseller

Softrak sells Adagio only through authorized resellers, called Adagio Consultant Resellers (ACRs). These professionals keep abreast of updates and changes in the software with weekly email newsletters and often attend Softrak sponsored training classes on Adagio, either on the web or at the annual Adagio Opportunity Conference. Many ACRs have a professional accounting designation, because questions about implementation are often as much about accounting as computer technology. Your Adagio Consultant Reseller usually has many years of experience in assisting businesses with their automated accounting systems and can provide both training and trouble-shooting.

While Adagio Consultant Resellers typically bill for their time and expertise in providing assistance, their in-depth knowledge of Adagio and your business process will often be the fastest, cheapest, and most direct method of getting your issues resolved.

If you have not already done so, make sure that you have a clear understanding of what support and services were included in your initial purchase, and what other services your ACR can provide at additional cost. Most ACRs bill on a time & materials basis while others offer annual support plans that include software upgrades and installation services as well.

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